Partner Terms

1. Joining BOOKD.

We review every application by hand and may accept or decline it at our discretion. Your salon goes live once your profile, services, team and schedule are complete and approved.

2. Fees

You pay a monthly platform fee plus a commission on each completed booking, at the rates in the pricing schedule our partnerships team sends you before you go live. Your commission rate goes down as your monthly booking volume goes up. We invoice monthly, and taxes apply as required by law.

3. Payouts

We pay out booking-related amounts collected on your behalf on the schedule shown in your dashboard, after deducting fees and commission.

4. Your obligations

Keep your availability, prices, services and specialist profiles accurate, and honour every confirmed booking.

Keep all required licences and maintain hygiene and sterilisation standards.

Use client data only to deliver the booked service, and keep it confidential.

5. Cancellations by your salon

Avoid cancelling confirmed bookings. If you must, cancel through the dashboard as early as possible. The client receives a full refund and bonus Glow Points. Repeated cancellations may lead to suspension.

6. Reviews

Only clients with a completed booking can review you. You may reply publicly, but you may not offer incentives for reviews, pressure clients to change them, or post reviews yourself. You can report abusive reviews for moderation.

7. Promotions

Paid promotions must feature a real offer with both the original and the promotional price, a clear end date, your salon's own photos, and text in Arabic and English.

We may reject or remove promotions that break these guidelines. Promotion fees are non-refundable once a promotion goes live, unless we remove a compliant promotion. In that case, we refund unused days pro rata.

8. Glow Points rewards

You fund any rewards you offer through Glow Points (for example, a free add-on service) as a goodwill gesture to returning clients.

9. Data protection

You must handle client data in line with Personal Data Protection Law No. 151 of 2020. You must not market to BOOKD. clients outside the platform unless they consent.

10. Term and termination

This arrangement runs month to month. Either party may end it with 30 days' written notice, or immediately for a serious breach. Confirmed bookings made before termination must be honoured.

11. Law and contact

These terms are governed by Egyptian law, and the courts of Cairo have jurisdiction. Partner support: [To be confirmed].