Refund Policy

1. Booking confirmation fee

The EGP 15 booking fee confirms and holds your reservation. It is not refunded if you cancel or don't attend.

It is refunded in full if the salon cancels or can't honour your booking, or if a technical error charged you twice or charged you for a booking that was never confirmed.

2. Deposits

Clients with 2 or more no-shows may be asked for a refundable deposit.

When you attend, your deposit is returned or deducted from your bill, as shown at booking. If you cancel at least 4 hours before your appointment, it is refunded in full. If you cancel with less notice or don't attend, you lose it, and the 10% late-cancellation fee in our Terms of Service applies.

3. If the salon cancels

You receive a full refund of your booking fee and any deposit, plus bonus Glow Points as an apology.

4. How refunds are paid

Refunds go back to your original payment method. We start processing an eligible refund within 3 business days. When the money arrives depends on your provider, and card refunds can take longer than wallet refunds.

5. Service quality

You pay for services at the salon, so that payment is between you and the salon. If you're unhappy with a service, contact the salon first. If it isn't resolved, contact us and we will help mediate.

6. How to ask for a refund

Go to Your account, or contact [To be confirmed] with your booking reference.

7. Your legal rights

This policy does not affect your rights under Egyptian Consumer Protection Law No. 181 of 2018.